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As one of
Cairo's marketing, Mystery Shopping
and advertising companies, Dear Guest (DG Group) is focused totally and
exclusively on achieving your objectives. We’ve been helping Fortune clients and
rising star companies blaze new trails using advertising communications and
maintaining customer satisfaction as the catalyst to assure their corporate
visions is as effective as it should be. Altogether, we've helped organizations
to success. It's because we start with the end in sight and keep our attention
riveted on your destination until we reach it. It's a straightforward way of
working that appeal to highly ambitious clients who want market-share and want
it now through our unique mystery shopping program.
DG’s mission is
to bring value to clients' brands by developing innovative communications that
deliver a compelling point-of-view and move people to the desired action &
to assist interested Companies in delivering a memorable and consistently
satisfactory-experience to all their Customers
Are we
right for your company? Maybe, you’re not interested in the traditional
agencies. Likewise, we're not interested in just another client. In fact, if the
synergy's not there, we'll be the first to say so. We'll even try to steer you
in a more suitable direction. But if you have a penchant for pushing the
creative envelope within a single tap of over the top, DG is very likely a
perfect partner for your company.
Are we the
biggest?Off course we are not. While bigger doesn't mean better, it does
mean more time shuffling paper and supervising staff. Our top executives would
rather spend their days interfacing with clients and developing effective
marketing programs as well as the mystery shopping to assure implementation that
result in successful advertising and public relations campaigns. That's what
we're good at and that's why we got into the business in the first
place.
How we work?
When DG teams up with a client, we become one team. We'll get under your
skin. You'll step into our shoes. Ultimately, while we may not always agree on
the best route to travel, we'll all have our eye on a single destination
success. As your partner, we'll live that destination, breathe it, love it and
reach it.
Dear Guest
(DG) specializes in the following:
·
Business & Marketing Consulting
·
Interactive Media
·
Advertising
·
Mystery Shopping
·
Brand Logo Creation
·
Customer Satisfaction Solutions
·
Organizing Corporate Events
·
Organizing Life Style Events
·
Printing
Business,
Marketing, Mystery Shopping & Customer Satisfaction
With competition
so fierce, in order to gain the competitive edge, it is imperative to give
customers what they are looking for…SERVICE. The better the service, the
more likely the customer will return and refer their friends and family (their
business associates). Therefore if businesses want to stay ahead, they need to
be proactively involved in an improvement plan and committed to the continued
betterment of their service
Dear Guest (DG
Group) will send trained staff members to pose as an ordinary customer, shop
your location and evaluate from beginning to end their overall shopping
experience. Upon completing the mystery shop, our professional shopper will
complete an evaluation that will be customized to specifically meet your needs
and expectations. The Shopper will then return the evaluation to our corporate
office for further auditing, analyzing and reporting.
That is why
DG focuses on industries where “People”, “Products” and “Hospitality”
come together.
Why
Businesses Need Mystery Shopping Service?
-
There will be never be
a second chance to make a first impression
-
It costs you company 5
times more to get a new customer than it does to retain an existing one
-
Today, with increased
competition, customers have the ability to look to other companies when they are
not satisfied
-
Each year millions of
pounds are spent on advertising to attract new customers, yet it is excellent
service that keeps them coming back
-
For every one customer
complaint you receive, there are other 25 you never hear about, but every
one else does
-
The leading cause of
dissatisfaction among consumers is usually poor customer service
-
13% of customer who
have a negative experience will tell 20 or more potential clients of their
negative experience
-
82% of customers make
the decision to do business with you company simply based on the way the phone
is answered
-
91% of all customers
who do complain won’t do business with your company again
Events
Important
Corporate & Life Style Event that Dear Guest (DG) have successfully
organized
-
CairoConsumer Report (Best of
2004)
-
CairoConsumer Report (Best of
2005)
- CairoConsumer
Report (Best of 2006)
-
Hilton Green Plaza Corporate Event (launching the new rooms & Suits opening)
2006
-
Sheraton Montazah (Miss Alex Beach event) 2006
-
DG Festival 2007
Our
Client
Business,
Mystery Shopping & Marketing Partners
-
MobiNilShops &
CallCenter
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NileHiltonHotel
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Ramses Hilton Hotel
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HiltonGreenPlazaAlexandria
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Movenpick Jolie Ville Hotel
-
Movenpick Media City Hotel
-
Cairo Sheraton Hotel
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Sheraton Royal Gardens Hotel
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Sheraton Montazah Hotel
Alexandria
-
Oriental Resort Sharm El Sheikh
-
Wings ToursNileCruises
-
Raya ( Nokia Shops)
-
Sama Trading Samsung ( Phono shops )
-
Mo'men Restaurants
-
El Borg Laboratory
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Bon Appetit Restaurants
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Oberoi Restaurants
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Wessaya Restaurants
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Al Tazaj Restaurants
Media &
printing (DG Magazine)
Dear Guest (DG)
Company successfully released its Business & Life Style magazine in 2002
which have clearly & rapidly found its way to be one of
Egypt’s best
English magazines in the market. In addition of the normal coverage and articles
that all other magazines in the market present, DGmagazine focuses on all
customer service related issues through its main chapters such as, Mystery
shopping chapter, Enrich your Knowledge and all marketing & customer
services articles.
DG also
interview executives through our executive of the month chapter, lady of the
month chapter, even further by focusing on either an industry or an organization
in terms of customer satisfaction.
DG
distributionvenues include, major hotels, bookshops and newsstands,
supermarkets, airports, tourism centers, embassies, cultural centers,
advertisers, numerous Egyptian and international business people, VIPs and the
top decision makers within the national and multinational industries in addition
to the AHRAM Newspaper as they are our distribution agent.
Through the
magazine we gained the respect & trusts of over 100 new clients in the
business of advertisement within the past three years.
DG Magazine is
published every two month addressing all categories starting from teens, ladies,
hoteliers, travelers, and business men through its main chapters such
as:
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Covering weddings, social & corporate events.
-
Box office reviews for those people interesting in cinema &
movies.
-
DG Fashion chapter.
-
DG cuisine.
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DG features which cover different types of life style articles.
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DG beauty for ladies.
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Celebrities interviews which we minimum interview more than three celebrities
per issue.
-
DG all around chapter, which we focus on travel destination and different hotels
all over the world.
-
DG auto chapter, read about your favorite cars.
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Business editorials, which we write about customer service, marketing and other
business articles.
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Top executive interviews with
Egypt's top
business men.
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The hottest topic of DG magazine is our Mystery Shopping chapter, in which we do
the role of the mystery customer in all fields and gives our readers a very
interesting topic to read.
Dear Guest
Magazine Distribution:
·
3000 copies complimentary (top VIP’s and decision makers)
-
5000 copies El Ahram
outlets stretching all over the A.R.E. All returnable copies are
distributed complimentary to different outlets between café's, hotels, social
clubs and special events.
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1000 copies sales and
marketing departments reaching prominent clients and franchise.
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1000 copies selective
subscribers.
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